Customer Service and Support

Cask's Customer Success Team is obsessed with making sure you're successfully packaging. Reach out! We'll be all over it.

Calgary Support Office

Toll Free: +1-800-661-8443
Direct: +1-403-640-4677
Email: support@cask.com
Hours: Mon-Fri, 5am-5pm MST
Closed Canadian Statutory Holidays

Europe Support Office

Support Desk: +353-5678-07026, Option #4
Direct: +353-5678-07026 Ext 237
Email: support@cask.com
Hours (Europe): Mon-Fri, 7am-3:30pm IST (UTC +1)

18 Hour Support Coverage

  • North America: 12am-5pm MST (UTC -7)
  • South America: 5am-11pm BST (UTC -2)
  • Europe: 7am-1am UTC
  • Australia: 6pm-12pm AEST (UTC +11)
  • Asia: 3pm-9am SST (UTC +8)

Training & Commissioning

Cask's certified Technicians will provide detailed training on seaming, filling, machine CIP and maintenance to achieve optimal quality and efficiency.

Parts

We dispatch parts overnight anywhere in North America and 1-2 days globally so you can get what you need quickly.

Customer Service

Cask Technicians track and prioritize responsiveness for quick resolution so our customers are back running as quickly as possible.

End to End Integration

Cask is an integrated canning solution provider offering everything from depalletization, labeling and date-coding, nitrogen dosing and pack-off.

Online Training Videos

Cask's Customer Portal provides a wealth of training & knowledge resources for our customers for continued education and troubleshooting.

Warranty

All Cask canning systems come with a one year warranty and standard three month warranty on motors, coils, bearings.

Meet Cask Customer Success

Calen Blondal
Commissioning & Service Technician Lead
Red Seal Journeyman Millwright

Michael Slopek
Commissioning & Service Technician Lead
Red Seal Journeyman Electrician

Terry Farrell
Commissioning & Service Technician
Red Seal Journeyman Electrician
Red Seal Journeyman Millwright

 

David Karran
Commissioning & Service Technician
Exploration Geophysicist
Certified Master Brewer

Pierre Olivier Lanciault
Commissioning & Service Technician Lead
Red Seal Journeyman Millwright

Voytek Kalinowski
Commissioning & Service Technician
Red Seal Journeyman Electrician
Red Seal Journeyman Millwright

Justin Parkin
Commissioning & Service Technician
Red Seal Journeyman Electrician

Sonny Brown
Commissioning & Service Technician
Red Seal Journeyman Millwright

Wyatt Henderson
Commissioning & Service Technician
Red Seal Journeyman Electrician