Cask Customers are at the center of everything we do at Cask. Meet the team leading the charge on innovating around the customer experience, and learn about some of the changes going on at Cask. 

Cask doubled the size of our Customer Success team, including bringing on new cohorts of experienced, passionate Commissioning & Service Technicians. Cask technicians have tons of hands-on experience both in and out of the beverage industry and are fired up about helping our customers become the best operators they can be.

Calen Blondal
Red Seal Millwright

Michael Slopek
Red Seal Electrician

Terry Farrell
Red Seal Electrician
Red Seal Millwright

David Karran
Exploration Geophysicist
Certified Master Brewer

Pierre Olivier Lanciault
Red Seal Millwright

Voytek Kalinowski
Red Seal Electrician
Red Seal Millwright

Justin Parkin
Red Seal Electrician

Sonny Brown
Red Seal Millwright

Wyatt Henderson
Red Seal Electrician

Cask overhauled the software our Customer Success team uses to introduce sophisticated features that help us prioritize customer needs and specific use cases. Our internal teams have also overhauled internal processes to introduce initiatives that reduce lead times on part orders, increase responsiveness, and troubleshoot complex issues. 

Robust Service Console software uses algorithms to set support case priority.

Increased responsiveness by 80% and actively track and coach key metrics.

Introduced free shipping on part orders to expedite the ordering process.

Want to learn more about what it's like being a Cask customer?